And don’t get me wrong, you can do transactions like that once Venmo verifies your identity. It’s meant to send $20 to your buddy, not $2,000 to your wife to pay the rent. Why have spending limits? Venmo, a mobile payment service owned by PayPal, wasn’t really designed for large transactions. That takes time - and time is something you don’t have. I mean, what’s the point of sending you a “payment could not be completed” message and then suspending your wife’s account? Why not fully explain the problem instead of freezing your account and then subjecting you to a seemingly endless cycle of ID verification requests? You’re probably one of tens of thousands of other flagged accounts, all of which Venmo has to manually review. So, when you tried to send $2,000 to your wife, it froze your accounts until it could verify your identity. It should have either sent the money to your wife or quickly explained why it couldn’t.Ī look at Venmo’s terms makes things clear: When you open a Venmo account, and before your identity has been verified, it applies a $299.99 weekly rolling limit for all transactions combined. Can you help me get my $2,000 back? - Joshua Hethcoat, San Pedro, Calif.Īnswer: Venmo shouldn’t keep your $2,000. I have sent Venmo proof of my ID and bank statements many times, but the money is still stuck. We’re on the verge of being kicked out of our house because we haven’t paid our rent. Then it froze my account, and now they won’t give me my money back. I received a message that my payment “could not be completed.” Venmo closed her account and sent the money back to me. Question: A few weeks ago, I tried to send $2,000 to my wife through Venmo to pay rent. But something has gone sideways, and now his money is in limbo. Joshua Hethcoat tries to send $2,000 to his wife to pay rent via Venmo, an online payment system.
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